Objective:

Our Warranty Coordinator is responsible for managing and executing the warranty claims process across our automotive manufacturing plants.

This role serves as a critical liaison between customers, plant operations, and internal quality teams to ensure timely and accurate processing of warranty claims, root cause analysis, reporting, and continuous improvement initiatives.

Qualifications:

• Bachelor's degree in Engineering, Industrial, Quality, or a related field.
• 3+ years of experience in warranty coordination, quality, or customer service in the automotive industry.
• Strong knowledge of automotive OEM and Tier 1 warranty processes and systems.
• Experience with root cause analysis tools (8D, 5 Whys, Ishikawa), FMEA, and control plans.
• Proficiency in Microsoft Office and ERP/Quality Management Systems (e.g., SAP, QAD, Plex, etc.).
• VDA 6.5 and field claims.
• IATF 16949

Other Skills:

• Fluent in English and Spanish. (this is s must)
• Strong negotiation skills during claims or disputes.
• Excellent organizational, communication, and problem-solving skills.

Preferred:

• Knowledge of customer portals (e.g., VW, GM GART, Ford Q1, Stellantis PRAS).
• Certifications in quality or problem-solving methodologies (CQIA, Six Sigma, etc.).
• Experience in handling warranty data analytics and cost recovery.