Experience with Call flow,VUI Spec and Design diagrams is required.

Knowledge in DTMF/Speech testing of IVR.

Good Knowledge of CTI, Agent skills and Call Routings.

Must have knowledge in IVR reports and logs verifications.

Ensure the correctness and completeness of voice applications

Test applications by: reviewing existing and newly-submitted tests for correctness and usability, creating new tests where missing, updating, improving, and correcting tests where necessary

Encouraging community involvement and collaboration in the creation and use of the test suite.

Write comprehensive test plans and corresponding test cases for basic components and features.

Find bugs and apply engineering rigor to reproduce and diagnose those bugs, write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively

Experience with testing multi-lingual voice applications is preferred

Good working knowledge of one or more programming/scripting languages is preferred

Overall 6-8 years in IT (5-7 years in Quality Assurance)

Excellent analytical skills with an ADVANCED level proficiency in QA practice creating/maintaining test plans, creating test harnesses, scripts; executing scripts and reporting.

Hands on experience testing Interactive Voice response system and tool knowledge to test IVR

Ensure the correctness and completeness of voice applications

Experience verifying the logic of the Call Flow and BRDs

Experience testing CRM applications for contact center is preferred

Experience with testing multilingual voice applications is preferred

Test applications by: reviewing existing and newly-submitted tests for correctness and usability, creating new tests where missing, updating, improving, and correcting tests where necessary

Write comprehensive test plans and corresponding test cases for basic components and features.

Find bugs and apply engineering rigor to reproduce and diagnose those bugs, write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively.

Good working knowledge of one or more programming/scripting languages is preferred

Supporting test setup, analyzing defect metrics data and attending defect calls with UAT support