POSITION:
FIELD SERVICE TECHNICIAN-NAFTA market
PURPOSE OF POSITION:
Provide quality service and repair of the DESMA machine product line, primarily but not limited to rubber and/or silicone injection mold equipment.
ESSENTIAL DUTIES AND MAJOR RESPONSIBILITIES:
(Note - Other duties may be assigned)
Provide effective maintenance, warranty, and repair services (structural and routine) on all company machine product lines.
With minimal supervision and often working independently, complete service and repair tasks ranging from basic to complex. Such tasks include, but are not limited to:
- Troubleshooting and repair of electrical cabinet interface
Setting and verifying all machine hydraulic pressures and determining the overall condition of machines through inspection and operation
- Performing major tasks such as injection cylinder assembly replacement
- System pump replacement
- Hydraulic and electrical troubleshooting
- Replacing electrical and hydraulic components
- Perform all job tasks in compliance with DESMA safety practices and/or procedures, if any, as may be required by the customer when performing tasks at a customer facility.
- Complete assigned work - maintenance, service, and repair, including PM inspections on all DESMA equipment, and other tasks in a complete and efficient manner.
- Within the scope of the position, demonstrate a proficient knowledge of the product line's mechanical, electrical, and hydraulic components and the repair/ service procedures applicable to such machinery. Keep skills and knowledge base current to effectively service and repair new machinery and implement new service and repair techniques. Acquire an effective knowledge of service procedures as specified in the DESMA Service Manual and apply such procedures in rebuilding DESMA Equipment with assistance on more complex rebuild assignments.
- Utilize operator, parts, and maintenance manuals in determining procedures and identifying parts.
- The ability to read and understand European-based hydraulic prints (symbols and format) DESMA documentation is in English.
- The ability to trace wiring to various components within the electrical cabinet and to other features of the machine.
- Thorough understanding and a working knowledge of a multi-meter for troubleshooting; high voltage (3-phase incoming plant wiring and the corresponding effect of how this is wired to our machine), low voltage (control voltage), current, resistance, troubleshooting grounds, etc.
CUSTOMER SERVICE EXPECTATIONS:
- Practice clear, consistent, and concise communication with customers, fellow associates, and supervisors.
- Maintain accurate records of all service, repair, and other work, including proper completion of service repair orders, warranty, and service agreement documentation. Comply with record-keeping requirements, within the scope of the position, with respect to such items as time tracking, parts inventory customer invoicing, and expense reporting.
- Upon request from the customer, assist in providing instruction on proper machine operation, capabilities, and appropriate actions when confronted with a breakdown of machinery.
- Coordinate with sales account managers to advise of the customer's possible new product needs and situations potentially impacting the customer relationship and future sales potential. As appropriate, work to generate additional service and parts revenue by assisting customers in identifying unfilled needs, gaps in service contract coverage, etc.
- A competent DESMA Service Technician can use visual and audible clues to detect problems when repairing machinery.
- Excellent interpersonal skills are required. This individual represents the company in the field. Neat and professional presentation, effective communication, conflict resolution, and working well with others is critical.
- The position requires an individual to be a self-starter to interface with customers and apply analytical thinking and problem-solving to the daily task
EMPLOYEE EXPECTATIONS:
- Good manual dexterity to disassemble, repair, and reassemble hydraulic cylinders with new sealing kits.
- Must have a mechanical aptitude to troubleshoot or repair hydraulic systems.
- The ability to work in a factory environment on your feet for up to 12 hours per day.
- The ability to disassemble large machine components for diagnostics and repair.
- In certain instances, the Field Service Technician may be assigned responsibilities mentoring other Field Service Technicians in training with DESMA USA; however, the position does not have direct reports.
- The position requires effective interaction and teamwork involving other service, manufacturing, engineering, and sales associates within DESMA. Effective interaction is also required with representatives/associates of the customer's organization.
- Overtime and shift work may be required. In addition, the Field Service Technician must be willing to work hourly schedules that are not likely to be uniform day-to-day and must be willing to travel extensively to meet customer needs.
- The Field Service Technician will be required to develop the computer skills necessary to complete tasks in a timely manner.
- Physical effort is required to move objects that may weigh up to 75 pounds.
- Frequent stooping, bending squatting, and kneeling are required to service and repair equipment.
- The ability to travel freely to the USA (i.e. visa/passport/immigration status) for training at DESMA USA in Hebron, Kentucky as well as occasional service work for other NAFTA customers outside of Mexico is required.
IF YOU ARE INTERESTED IN THIS VACANCY AND MEET OTHER REQUIREMENTS PLEASE APPLY.