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Hace 1 mes
Collections Manager
$50,000 - $65,000 Mensual
Sobre el empleo
Detalles
Contratación:
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PresencialDescripción
JOB OBJECTIVE
¦ To control and manage debt within the country.
¦ To provide guidance and support to the team in pursuit of goals
¦ Develop and enforce collections policies and procedures.
¦ Develop and monitor high quality staff.
PERFORMANCE MEASURES
¦ Provision Movements and Bad Debt Charge associated
¦ Portfolio Roll rates
¦ % of Accounts considered Good, Doubtful and High Risk
¦ Payments received in month as percentage of installments / payment due
¦ Collection performance (Volume and Value) of Field Collection
¦ Turnaround and closure of outstanding Audit issues
REPONSIBILITIES
¦ Develop and implement collections strategies that are tailored for specific customer segments.
¦ Undertake customer segmentation.
¦ Provide MIS, tracking performance, customer segments and portfolio rates.
¦ Advanced practical knowledge of Auto Dialer System and IVR
¦ Oversee the calling, tracing and collection of dues.
¦ Problem solving & trouble shooting of collection issues
¦ Oversee and manage staffing matters.
¦ Liaise with other operating departments on issues and problems.
¦ Ensure internal policies and procedures adhere to legal and regulatory requirements.
¦ Ensure business practices achieve service quality standards and conform with internal policy requirements.
¦ Provide feedback to management on process improvements for the collections function
¦ Monitor and review the overall performance of branches and implement interventions where necessary.
¦ Monitor and supervise Collection Reports on a regular basis.
¦ Conduct scenario analysis for issues that may potentially impact the business
¦ Organize collaboration with Collection agencies, Implementation of proper placement strategy and performance measurement
QUALIFICATION AND REQUIREMENT
¦ Proven track record in managing the collections function.
¦ WA knowledge (mailing strategy, experience working with providers )
¦ Experience in automating processes (collector robots, dialers )
¦ Experience with collections agencies
¦ Experience as a Debt Collections Manager within Financial sector (banks, fintech etc )
¦ Customer service oriented.
¦ Between 3 to 5 years' experience in a lending organization with at least 3 years in a managerial capacity.
¦ Degree holder or higher education level
¦ Proficient in written and spoken English
ID: 18932537
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