Client Success Advisor (Hybrid - Guadalajara, Advanced English)

Position Overview

We are looking for an experienced Client Success Advisor to work on Key Accounts to drive adoption and retention, and identify areas for expansion within our platform.

This is a hybrid position based in Guadalajara, Jalisco, and requires an advanced level of English for effective communication with international teams and clients.

Key Responsibilities

• Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives.
• Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
• Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within the platform.
• Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
• Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.

Required Experience / Skills

• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
• Ability to build relationships both internally and externally to understand the underpinning needs in terms of delivering proposed business value.
• Advanced English proficiency (written and spoken) is required.
• Minimum of 5-7 years of experience in a client-facing role within the legal, audit, risk, or compliance industry.
• Strong understanding of GRC domain, regulations, and industry standards, as well as experience with software solutions and platforms.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
• Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
• Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.