Maintaining a positive, empathetic and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our insurance policies inside and out so that you can answer questions.

· Knowing our Forms, applications, and requests.

· Keeping records of customer interactions, transactions, comments and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Ensure customer satisfaction and provide professional customer support.

Qualifications

· English Required 100% (spoken, writing and reading)

· Microsoft office medium to high level knowing

· Ability to stay calm when customers are stressed or upset

· Experience working with customer support.