First Brands Group™ is a global automotive parts company that develops, markets, and sells premium products through a portfolio of nine market-leading brands: Raybestos® complete brake solutions, Centric® Parts replacement brake components, FRAM® filtration products, LuberFiner® filtration products, TRICO® wiper blades, ANCO® wiper blades, Carter® fuel and water pumps, Autolite® spark plugs, and StrongArm® lift supports. The First Brands Group™ portfolio of world-class brands offers best-in-class technology, industry-leading engineering capabilities, and superior customer service.

First Brands Group is seeking an experienced Customer Service Representative for our Share Service Fram in San Luis Potosí location! 100% presencial/bilingual

Education and Experience:

• Degree in related fields
• Background in customer service environment with prior experience providing customer service to retail, distributor, and eCommerce customers
• SAP (REQUIRED)

Additional Skills:

• Administrative
• Precise attention to detail and effective time management stills
• Ability to multitask in a fast-paced in environment with a strong sense of urgency and responsiveness
• Professional
• Excellent written and verbal communication skills with customers, department peers and leaders, and sales team members
• Ability and desire to work in a team environment
• Self-motivated, flexible to change, and willing to initiate tasks
• Reliable, consistent, and possessing of good work ethic
• Technical
• Oracle order management and workflow experience preferred
• MS Office (Excel and Word) competency
• Data entry experience with a high degree of accuracy
• Deductive reasoning / logic skills

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status