Join Our Team at Güntner!

Position: Senior Customer Service Representative

Location: Parque Industrial Stiva, Rogelio González Caballero, Apodaca, N.L.

About Güntner:

Güntner is a leading German company specializing in the manufacturing of refrigeration and air conditioning equipment. With a global presence, we are committed to delivering innovative, high-quality products that meet the highest standards of efficiency and sustainability. Our mission is to provide solutions that improve people's lives and contribute to a more sustainable future.

Role Objective:

The Senior Customer Service Representative is responsible for ensuring customer satisfaction through effective communication with all departments involved in the order process, supporting the company's core mission.

Main Responsibilities:

• Order Confirmation and Delivery Follow-up
• Confirm shipping dates to ensure customer satisfaction.
• Resend order confirmations in case of updates or delays.
• Send reports with confirmed delivery dates.
• Update shipping dates in systems visible to customers.
• Confirm shipments from the plant.
• Update order status in customer portals.
• Update and review delay reports.
• Notify customers of any improvements or delays in delivery.
• Negotiate revised delivery dates with moderate impact (over 3 days).
• Communicate with internal teams to assess and resolve issues.
• Evaluate on-time delivery performance (internal and external).
• Collaborate with planning and purchasing to identify customer-focused improvements.
• Maintain daily coordination with the planning team.
• Define production priorities to minimize customer impact.

Qualifications:

• Degree in International Business, Business Administration, or a related field.
• 5+ years of experience in Customer Service in Logistics, Supply Chain o related field.
• Experience in personnel management.
• Advanced English proficiency.

We Offer:

• Competitive salary.
• Benefits above legal requirements.

Interested candidates, please apply through this platform.