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Hace 2 días
Gerente de Operaciones Call Center - Inglés avanzado
Si el reclutador te contacta podrás conocer el sueldo
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
Desde casaBeneficios
Descripción
Resume
The business manager is the main point of operational contact with the client.
Key Responsibilities
· Prepare an annual tactical plan aligning the vision, strategy and priorities of TP and its clients, ensuring they have the necessary resources to satisfy the client's needs.
· Map the client's organizational structure and operations to identify business opportunities
· Act as primary point of contact for the client
· To prepare and execute the annual KSAT plan
· To coordinate internal departments to align efforts towards meeting customer needs and expectations
· To define a strategy for managing the client's scorecard and vendor ranking
· Use and transmit the Six Sigma methodology to detect root causes and develop action plans aimed at achieving the client's KPIs
· Ensure the implementation and execution of the basic operations and standards
· Ensure compliance with customer expectations within established review cycles
· Manage the operation to maximize productive time and optimize costs.
· create an income growth plan
· Monitor, control and improve operational metrics
· Monitor and report income and contribution margin deviations, presenting a correction plan
· Collaborate with the HR Business Partner in the development and execution of the ESAT, GPTW and employee retention improvement plan
· Promote the development plans of your work team
· Lead contract negotiations with clients
· Ensure compliance with information security policies
Education and specific training
Work Experience
Special certifications
Technical skills
At Teleperformance México,?consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is?free of discrimination?based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.
At Teleperformance?we celebrate and value diversity
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