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Renewals Specialist

Si el reclutador te contacta podrás conocer el sueldo

Link Consulting Services enGuadalajara, Jal.

Sobre el empleo

Categoría: Atención a clientes - Call Center

Subcategoría: Atención al cliente

Educación mínima requerida: Universitario sin titulo

Detalles

Contratación:

Permanente

Horario:

Tiempo completo

Espacio de trabajo:

Híbrido

Descripción

Renewals Specialist

Location: Guadalajara, Jalisco (Hybrid Model)

Advanced English required for effective internal communication and interaction with international clients.

Responsible for achieving world-class customer retention through a customer-focused strategy, strong process and product knowledge, and cross-departmental collaboration.

A successful Renewals Specialist is self-motivated, demonstrates strong negotiation and communication skills, has a passion for learning, and pays close attention to detail.

Key Responsibilities:

Manage the entire renewal process: quoting, contract facilitation, internal approvals, and ensuring orders are processed according to Customer Operations SLA.
Ensure that all renewal and sales activities comply with approval policies to protect and drive a positive increase in ARR.
Proactively provide customers with a renewal proposal at least 90 days prior to the renewal date.
Communicate any changes in ARR related to planned renewals or losses.
Negotiate special pricing and validate information at the time of order.
Maintain accurate customer data in CRM systems.
Provide customer service via telephone and email regarding licensing, renewals, billing, or commercial inquiries, while working closely with Sales, Customer Success, and Support teams.
Manage attrition for assigned customers by handling cancellation requests, coordinating with necessary departments to identify retention opportunities and resolve issues.
Maintain accurate health/risk status for assigned customers by regularly reviewing key indicators such as support requests, implementation status, and usage.
Contact customers at various stages of their renewal term to identify upsell opportunities and ensure overall customer satisfaction.
Reach out to new customers to ensure a successful onboarding process.
Assist with export license requests when necessary.

Basic Qualifications:

Minimum 2 years of Customer Service experience or equivalent education.
Basic knowledge of Microsoft Office products (Outlook, Word, PowerPoint, and Excel).
Ability to calculate pricing, margins, discounts, and increases.
Strong ability to manage and prioritize multiple tasks.
Detail-oriented, self-motivated, proactive, and reliable.
Excellent verbal and written communication skills (including email etiquette).
Professional attitude with a customer service focus.
Ability to work independently with minimal supervision as well as collaboratively within a team.
Creative problem-solving skills with confidence and leadership in decision-making.
Basic negotiation skills.
Tolerance for ambiguity and complexity while working efficiently in a fast-paced environment.
Basic knowledge of internal reporting tools (CRM, Power BI, and others).

Key Skills:

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20607428

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