Hace 1 mes
Technical Support Specialist - Level 1
$20,000 - $22,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Plan de crecimiento personal y laboral
- Plan de carrera y crecimiento
Descripción
PosiTrace by Global Fleet Management is a rapidly growing Canadian SaaS company specializing in GPS tracking, with a global footprint.
We are currently seeking a Technical Support Specialist- Level 1 to join our team, based in Mexico, with a primary focus on managing and nurturing existing business accounts in Canada and US. This role involves building and maintaining excellent customer relationships, as well as strategically developing these accounts for organic growth.
Responsibilities
- Provide telephone and on-line technical support to existing customers in Canada and USA, including diagnosing and trouble-shooting GPS Tracking hardware and software issues
- Identify and resolve customer technical problems
- Document all outbound and inbound activity via the Support Ticketing system
- Escalate more complex technical issues to Tier 2
- Build lasting relationships with customers
- Communicate in a customer-focused, polite and friendly manner
Skills required
- Excellent spoken English
- Excellent written English communication skills are imperative
- 2-5 years of experience in Helpdesk work or Technical Support in a Call Center servicing USA or Canada
- Professional phone manner, including patience, empathy and a knack for understanding customer needs
- Strong organizational, and time management skills and attention to detail
- Basic electronics knowledge
- Knowledge of GPS Tracking, and cellular and satellite networks is an asset
- The ability to diagnose and troubleshoot software and hardware issues
Education
- Bachelor's degree in IT, Electronics or Engineering
- Knowledge of Spanish
Terms of Employment
- Full time
- Monday to Friday
We recognize people to be a cornerstone of our continued success and offer long-term careers and competitive compensation packages and a great place to work, combined with the opportunity for personal and professional growth.
Job Type: Full-time
Pay: From $20,000.00 per month
Work Location: In person
ID: 19000659
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