The customer relations expert will be responsible for managing all activities specific to the administrative office, Front Office, prioritizing the provision of exceptional customer service. It will be the interface between the administrative office, Back Office, and customers. It will support all ESS business group lines and will also work in cooperation with other internal functions (eg Sales, Collection, Disputes, Project management, Logistics, Finance, Tax, Treasury, etc.). This role is vital in the Central Working Point and is essential to the success of delivering the highest standards of customer service.

KEY RESPONSIBILITIES

• Accounts successfully, in a timely manner, and ensures the maintenance during the life cycle of all orders / contracts / projects in systems
• Prompt and correct issuance of invoices
• Provides support to the OTC teams and represents the additional interface with internal clients but also with external ones when necessary
• Works as part of the team, involved in processes, from one end to the other, and contributes to the team's results
• Works closely with all relevant departments, including sales, procurement, supply and operations departments, to ensure process standardization, efficiency and effectiveness

YOU MUST HAVE

• At least 2 years of experience in the Customer Relations environment and proof of offering exceptional services to customers
• Bachelor's degree
• English proficient
• Experience working in a team multidisciplinary
• Operational experience and a good understanding of operational activity
• Advanced knowledge of SFDC application
• Advanced knowledge of ERP application (SAP)
• Good knowledge of Microsoft Office applications

WE VALUE

• Ability to focus on providing quality customer service while working under pressure
• Ability to interact with various clients from different countries
• Practical approach
• Demonstrate the ability to understand and prioritize customer requirements
• Ability to create interpersonal relationships
• Efficient communication at all levels