Job Description

Our ideal Call Center Representative (similar role to an off-site Receptionist) will take ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

Duties & Responsibilities:

• Manage high-volume Inbound/Outbound calls in a call center environment with off-site Receptionist duties
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
• Fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
• Demonstrates personal responsibility & accountability by meeting attendance and schedule adherence expectations
• Utilize various communication “Scripts” when handling different topics for effective customer service & insight
• Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
• Build sustainable relationships and engage customers by taking the extra mile for clients
• Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner
• Frequently attend educational seminars to improve knowledge and performance levels
• Meet independent/team qualitative & quantitative targets

Skills:

• Previous experience in a customer service/support role
• Track record of over-achieving quotas
• Strong computer, written, and verbal communication skills (including active listening)
• Familiarity with CRM systems and practices (Preferred, not Required)
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• High school diploma/G.E.D. (Preferred, Not Required)
• Full-Time (18+) are Encouraged to Apply!
• Bilingual English & Spanish, Cantonese, Mandarin, and French candidates encouraged