About the company

Recognized company in the customer service and call center sector, with a history of excellence in the provision of technological services. We offer a dynamic and collaborative work environment, providing opportunities for professional growth and personal development for our team. **Location:** Guadalajara, Jalisco.

Job requirements

• University education with a degree.
• Advanced English.
• Advanced call center experience.
• Advanced personnel management skills.

Job responsibilities

• Supervise the provision of service in compliance with contractual commitments.
• Ensure compliance with SLA parameters in the account.
• Review and supervise projects to ensure quality and timely delivery.
• Resolve technical and operational problems efficiently.
• Manage the allocation and retention of resources for effective delivery.

Additional benefits and perks

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• Competitive monthly salary of 45,000 to 55,000.
• Food vouchers
• Medical, dental and vision expenses
• Major medical expenses insurance
• 30 days of Christmas bonus
• 14 days of vacation
• Social security
• Profits
• Quarterly bonuses
• Professional growth and development opportunities.
• Collaborative and dynamic work environment.
• Additional benefits such as bonuses and work tools.

Join our team and be part of a leading company in the customer service and call center sector. We look forward to counting on your talent and experience to continue providing quality services to our clients!