We are partnering with a multinational FinTech company with 30,000+ employees and $25B in revenue, and we are looking for professionals to join their team in Mexico City.

Knowledge/ Skills/ Abilities:

- Experience in customer service within the banking, financial, insurance industries, or similar fields.

- College Degree preferable in Business Administration/ Communication

- Demonstrate experience in customer support.

Must be bilingual in Spanish and English; Advanced English skills

Role:

• Provides service and support for Company products and services directly to customers and ensures service standards and SLAs are met.

• Engages via telephone, email, or other developing channels like chat or through other social media platforms.

• Acts as the voice of the customer by sharing reoccurring issues and opportunities for service improvement with management team.?

Offer:

-Salary based on experience.

-Legal benefits, along with additional perks.

-Hybrid work model (located at Paseo de la Reforma).

-Monday to Friday schedule, during office hours.