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Hace 3 días
Gerente de Verificación de Créditos / KYC Bilingüe
$45,000 - $50,000 Mensual
+ comisionesCREDITO365 en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Call center
Educación mínima requerida: Universitario titulado
Beneficios
- Prestaciones superiores a las de la ley
- Atractivo esquema de bonos
- Seguro de Gastos Médicos Mayores
Descripción
Aventus Group is an international firm leading the financial progress of clients since 2009 as innovative digital loan providers. Aventus Group successfully runs operations in 17 countries covering Europe, CIS countries, Asian and African countries, and now LATAM countries. By combining the client-centric approach, risk management, and innovations, we make borrowing faster, easier, and hustle-free in countries where traditional financing tools are either expensive or hard to come by.
Position Overview:
We are looking for someone who is passionate for financial services & fintech industry, who possesses a deep understanding of PDL -pay day loan- business in Mexico and understands the importance of improvement in processes.
The KYC Manager will successfully lead the Underwriting (UW)/Know your Customer Department of our mexican branch Credito365, as well as Telesales and Customer support Areas. The priority is to lead the process of verification and assessment of credit applications submitted by clients. Drives the team to growth through excellent performance metrics and operational results, keeping the good-body loans portfolio at maximum level per the best practices in PDL industry.
Key responsibilities include:
KYC:
- Ensure that proper risk assessment is conducted for all new and existing customers.
- Ensure smooth and compliant onboarding of customers, reviewing and approving customer identification documents.
- Identify potential KYC risks and develop mitigation strategies.
- Coordinate with other departments (Product, Legal, etc.) to optimize the onboarding journey while maintaining compliance.
- Implement and manage ongoing monitoring of transactions to detect suspicious activities or red flags.
- Drive the department through growth, continuously upgrading & optimizing the team to always have enough resources with the right skills and capabilities.
- conocimiento de información (al menos básico) de API
- Capacidad para describir y establecer tareas técnicas
- Conocimiento de TTS y STT.
- Comprensión de la IA (gpt, gemini, etc)
Tele-sales:
- Develop and implement effective telesales strategies to meet and exceed sales targets.
- Analyze telesales data and reports to provide insights and recommendations to Top management.
- Coordinate with other departments (e.g., marketing, product development) to align telesales activities with broader business objectives.
Customer Support:
- Ensure the customer support team delivers excellent service to customers via phone, email, and other communication channels.
- Develop and implement customer service policies, procedures, and standards to improve customer experience.
General:
- Implement performance metrics (individual+team goals) and result-oriented culture enduring performance reviews.
- Drive initiatives to maximize the efficiency & automation of Department processes to minimize credit risks and maximizing the overall customer satisfaction.
- Be a team player, work effectively with Mexico UW Team and with the HQ Risks Management Team
Role Qualifications:
- Bachelor's degree in finance, Law, Business Administration, or a related field.
- 5+ years of experience in KYC, AML, or compliance roles, preferably experience working in a startup or fast-paced fintech environment.
- In-depth understanding of KYC, AML, CTF, and sanctions regulations in Mexico.
- Knowledge of digital tools and automated KYC systems.
- Familiarity with call center operations and telesales technologies (e.g., autodialers, lead management software).
- In-depth understanding of Credit Bureaus processes applicable in Mexico.
- Experience of implementing additional tools for maximum efficiency.
- Advanced English
Non-technical skills that will make you stand out:
- Great analytical skills; attention to detail.
- Strong leadership and team management skills with hands-on approach.
- Strong organizational and project management skills.
- Strong ethical standards and sense of integrity.
We offer:
- High pay conditions: fixed salary + up to 30% bonuses monthly upon achievement of performance targets.
- Private Medical Insurance.
- Work schedule - Monday to Friday 08:00-17:00 hrs.
- International experience.
- Opportunity to reveal your potential and build a successful career in an international company.
Aventus Group es una comunidad de más de 3000 profesionales y expertos en nuestros respectivos campos, y nos preocupamos por nuestros miembros a lo largo de sus carreras y más allá. La sólida cultura y el sentido de pertenencia nos ayudan a garantizar el intercambio de habilidades y el desarrollo profesional a través de las fronteras. As a global company, diversity is one of our strengths. We foster equal opportunity environment where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
"Esta descripción del trabajo pretende describir la naturaleza general y el nivel de trabajo que se realiza; no pretende interpretarse como una lista exhaustiva de todas las responsabilidades, deberes y otras habilidades requeridas para el puesto".
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19652844