Join a Global Leader: Tier 1 Technical Support Agent (Day Shift)

Are you looking to be part of a growing corporate environment with an international focus? This is your opportunity! GlobalTech Corporation is a leading company specializing in technological solutions for the U.S. tax sector, focused on generating and supporting tax tags for corporate clients. We are currently expanding our Tier 1 Technical Support team, focusing on incident resolution and customer engagement.

What You'll Do: Main Responsibilities

• Provide first-level technical support and resolve incidents remotely.
• Maintain detailed records of cases within our ticketing system.
• Ensure timely follow-up on requests and escalate complex issues as needed.
• Deliver a clear, professional, and solution-oriented user experience to all clients.
• Collaborate effectively with technical teams and operational areas.

What We're Looking For:

Education: High school diploma (minimum); Bachelor's degree or technical certification is a plus.

Language: Advanced English (C1 level is essential).

• Experience: Minimum of 6 months to 1 year of proven experience in technical support, help desk, or customer service.
• Technical Skills: Basic knowledge of ticketing platforms, remote support tools, and other digital applications.
• Soft Skills: Strong communication, organizational, and customer-oriented abilities.
• Work Schedule: Availability to work Monday to Friday, from 8:00 AM to 5:00 PM.

What We Offer:

• Competitive Base Salary: $16,000 to $17,000 MXN per month.
• Performance Bonuses: Variable monthly bonuses based on individual performance.
• Direct Hire: Immediate direct hire by GlobalTech Corporation.
• Training: Comprehensive initial technical training provided.
• Stability & Growth: Job stability with significant opportunities for professional growth.
• Work Environment: Excellent and supportive work environment.
• Payment: Punctual bi-weekly payments.

Work Location:

• Alcaldía Miguel Hidalgo, CDMX
• Modality: On-site.
• Availability: Immediate.

Ready to start your international tech support career? Apply now!