Hire Location: San Antonio, Tx

Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Customer Service Responsibilities:

• Generate sales leads
• Support Commercial Area
• Purchase Orders Management
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills:

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor's degree in Marketing or a related field.
• Preferably experience in meat product and other proteins companies

Essential

Passport and visa