We're Hiring: Bilingual Customer Service Representative (Hybrid - Full-Time)

Ready to make an impact and join a passionate team? Nomad Desk is on the lookout for a motivated Bilingual Customer Service Representative to provide exceptional support to community clinics and FQHCs. If you're someone who thrives in a fast-paced environment and enjoys making a difference, we want to hear from you!

Why Choose Nomad Desk?

• Competitive Salary: Earn between $10,000 MXN - $11,000 MXN per month
• Bonuses: Performance-based incentives, Employee of the Month rewards, Christmas Bonus (Aguinaldo)
• 3-Month Bonus: Receive a $2,000 MXN bonus at your 3-month mark for outstanding performance!
• Perks: Paid holidays, paid sick leave, birthday gifts, team-building activities – we believe in rewarding hard work!
• Transport Aid: Enjoy an additional $500 MXN/month for transportation expenses
• Career Growth: Opportunities to advance your career in a dynamic and supportive environment
• Engaging Work Culture: Be part of a mission-driven team focused on improving the community

What You'll Do

• Deliver exceptional phone service to patients
• Schedule medical appointments with care and precision
• Manage clinic emails & support requests
• Follow established customer support procedures to ensure smooth operations
• Attend team meetings (Mon-Fri, 8:45 am PST) and collaborate with colleagues

What You Need

• Fluent English & Spanish (written & spoken) – Required
• 6+ months of customer service or outbound call experience
• Proficiency in computers, MS Office, and Google products
• Empathy, proactiveness, and strong communication skills

Work Schedule

• Full-time (40-44 hours/week)
• Monday to Friday: 9:00 am - 6:00 pm PST
• Note: This is a full-time role; no part-time or dual job arrangements are available.

Ready to Start Your Career with Us?

Apply now and be part of a team where your efforts truly matter! At Nomad Desk, we believe in creating a supportive and engaging work environment where you can grow both professionally and personally.

Job Type: Full-time

Pay: $9,500.00 - $11,000.00 per month

Experience:

• Customer service: 1 year (Preferred)
• Language:
• English/Spanish (Preferred)

Work Location: Hybrid