Service Desk Analyst (PRESENCIAL 100% NUEVO LEON) | Elevate Your IT Career!

First Brands Group™ is a global automotive parts company that develops, markets, and sells premium products through a portfolio of nine market-leading brands: Raybestos® complete brake solutions, Centric® Parts replacement brake components, FRAM® filtration products, LuberFiner® filtration products, TRICO® wiper blades, ANCO® wiper blades, Carter® fuel and water pumps, Autolite® spark plugs, and StrongArm® lift supports. The First Brands Group™ portfolio of world-class brands offers best-in-class technology, industry-leading engineering capabilities, and superior customer service.

Are you passionate about IT support and troubleshooting? Do you thrive in fast-paced environments and love solving technical challenges? If so, we want YOU on our global IT team!

What You'll Do:

?? Support & Troubleshoot – Provide top-tier hardware and software support to end users.

?? Manage IT Accounts – Administer Active Directory, ERP accounts, and onboarding/offboarding processes.

?? Automation & Innovation – Enhance IT processes with automation and efficiency improvements.

?? Global Collaboration – Work closely with international IT teams to resolve issues.

?? Maintain IT Assets – Ensure accurate tracking of system and software inventory.

?? Drive Customer Satisfaction – Deliver high-quality support while meeting SLAs.

What You Bring:

? 5+ years in a global service desk or 2+ years in Level 2+ technical support.

? Experience with helpdesk ticketing systems, Office 365, and SharePoint.

? Strong troubleshooting & problem-solving skills (PowerShell, advanced rights, networking).

? ITIL knowledge and experience handling Incident/Change/Problem Management.

? Bilingual (English & Spanish) preferred – Strong verbal & written communication skills.

? Ability to work independently while managing multiple priorities.

Why Join Us?

?? Be part of a global IT team supporting worldwide operations.

?? Drive innovation and automation in IT processes.

?? Enjoy career growth in a dynamic tech-driven environment.

?? Ready to make an impact? Apply now and be a key player in our IT success!

Qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.