Job Title: Sr. Coordinator, HR Shared Services

Role Purpose:

Shared Services supports businesses through best-in-class and evolving operations, with a focus on actionable insights, ensuring compliance, and executing vital transactions. We actively support evolving workforce needs by streamlining HR processes, eliminating manual processing of standard transactions, and acting as a thought leader in digital transformation to ultimately be a top talent destination.

The HR Shared Services Senior Coordinator will play an integral role in delivering efficient shared services across employee lifecycle events (e.g., onboarding/offboarding), maintaining compliance standards, driving process improvements within HR functions globally, and supporting organizational goals related to employee experience management.

Key Responsibilities:

• Facilitate and coordinate various HR tasks through consistent application of standardized processes (e.g., onboarding workflows).
• Implement process controls that ensure accuracy while adhering to company policies/regulations.
• Prioritize ongoing tasks such as managing employee data updates or responding to inquiries from employees/managers.
• Evaluate current workflows; recommend/implement improvements that contribute to increased efficiency while enhancing the overall employee experience.
• Apply technical knowledge (HR systems expertise) alongside analytical skills (Excel proficiency) to resolve issues effectively while identifying opportunities for improvement.
• Collaborate cross-functionally with teams like Talent Acquisition or Payroll Operations on initiatives impacting shared service delivery outcomes.
• Ensure all necessary Standard Operating Procedures (SOPs) are complete, accurate, updated regularly based on policy changes/process enhancements.
• Assist Manager/Supervisor with reporting requirements tied directly toward key metrics measuring success rates across shared service activities.
• Monitor automated systems/tools used within shared services operations; identify trends requiring intervention/escalation where applicable.

Required Qualifications:

• Proficiency in MS Excel including creation/use of Pivot Tables
• Critical thinking
• Demonstrated capability handling large datasets efficiently under tight deadlines/time constraints.

Strong multitasking abilities—managing multiple priorities/projects/customers simultaneously at high service levels expected.