About the Role

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers. This position is for work at our client´s office is located in Guadalajara, Jalisco, Mex. Specifically in the Zapopan area, Las Pintas. We´re looking for a logistics expert who is passionate about delivering exceptional service.

What the Candidate Will Do

• Manage day-to-day aspects of booking, shipping, tracking, and billing on shipments
• Secure capacity for loads
• Leverage carrier relationship to influence capacity awards during tight markets
• Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
• Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
• Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
• Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
• Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
• Correspond with customer and carrier regarding detention information
• Communicate and gain approval for expedite shipments
• Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
• Rate Quotes
• Lead training sessions for Carrier Contacts as necessary on Carrier Portal
• Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
• Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
• Set-up new Receivers, vendors, and suppliers
• Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)
• Utilize TMS to actively manage on-time performance and automation objectives

Basic Qualifications

• 1-2 years related experience
• Bachelor's degree

Preferred Qualifications

• Knowledge of Freight Industry
• Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
• Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
• 1 – 2 Years of customer service experience

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more.

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EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.