Responsible to lead effective and profitable results for the team. Administers company policies, best practices, and standard operating procedures to facilitate performance that exceeds client expectations. 

YOUR DAY-TO-DAY?

•Provides regular supervision and mentorship over direct reports.

•Ensures regular and effective communication with direct reports on performance, goals, and coaching.

•Facilitate daily agent coaching, guidance, management, and development sessions in both written and verbal format to improve the performance of direct reports.

•Participates in client-related activities to include client calibration sessions and project planning.

•Manages timekeeping and timecard entry of the team to ensure zero discrepancy rate.

WHAT YOU BRING TO THE TABLE

•Minimum 1 year of supervisory experience or staff position, required.

•Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance.

•Time management , attention to detail & leadership skills is required.

MS Office Intermediate level proficiency is required.

•Advanced English level (B2-C1 in CEFR) is required, and excellent communication skills.