Join Firstsource Solutions - Shape Your Career in Customer Collections!

At Firstsource, we're not just a BPO; we're a global leader in transforming customer experiences for over 100 top brands worldwide. With a strong presence in the US, UK, Philippines, India, and Mexico, we empower our teams to deliver exceptional outcomes through innovation and a commitment to our values. If you're ready to make an impact and grow with a company that values Excellence, Agility, and Humaneness, this is your opportunity!

Collections Representative

Are you a skilled negotiator with a compassionate approach? We're looking for driven individuals to join our Collections team. In this vital role, you'll empower customers to navigate financial challenges, build positive relationships, and consistently achieve outstanding results in a dynamic, performance-driven environment. Your ability to communicate effectively, empathize, and secure agreements will be key to your success and our shared mission.

What We're Looking For:

• Advanced English Level & Fluent Spanish (This is a BILINGUAL position)
• Job Stability: At least 1 year of consistent experience in a single role.
• BPO Experience Preferred: Ideally in collections.
• Commute Ready: Ability to commute to our Reforma office (average 60 minutes or less).

Your Benefits & Rewards:

• Competitive gross salary for $16,000 MXN gross (before taxes deduction)
• 100% Paid Training
• Law Benefits
• Life Insurance
• Food Vouchers: $1,600 MXN monthly
• Daily Free Cereal Bar
• Referral Program: Up to $4,000 MXN per successful referral!
• Supportive Environment: Be part of a collaborative and inclusive team.

We appreciate your commitment and loyalty, which is why after 90 days in the company, we will provide you:

• Attendance Bonus: $1,500 MXN monthly
• Performance Bonus: Up to $1,500 MXN monthly
• TotalPass Membership (Gym Discounts)
• Your birthday as PTO (or any other day of the month)

Location: In-office position at Torre Cuarzo

Address: Av. P.º de la Reforma 26, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX Floor 35th with Janet Valdivieso

Ready to achieve more? Apply now and join the Firstsource team!