Purpose:

To give maximum support to my team in the area of Customer Service and Sales to achieve the

goals of my team and Bisco Industries' goal of “Being the best distributor in the world of

fasteners and components used in the production of electronic and aerospace products and to contribute the maximum effort through my sales activities toward the goals of bisco Industries, Inc. with the following guidelines in mind.

Goals:

To provide maximum support to my team in the area of Customer Service and Sales.

To increase revenue goals in the target customers and markets.

Exceed sales goals forecasted monthly, quarterly and yearly.

Key Responsibilities:

Confirm customer orders for accuracy in shipments.

Create and Maintain manual files for each fiscal year according to company policy.

Expedite all drop ship orders to ensure on time delivery.

Review special routing requests from customers for accuracy.

Maintain Backorder Reports weekly for all orders including entering expedite notes.

Line cards, literature and catalog requests are processed the same day.

Maintain updated information and access on all vendor websites.

Manage the display center in the office is kept fully stocked and presentable

Manage desk in a professional organized manner presentable to vendors and customers.

All incoming calls are answered in a polite and courteous business manner

Qualification:

• Strong communication skills; verbal and written.
• 1-2 years Customer Service experience preferred
• Must be able to demonstrate success in previous work history or education.
• Must demonstrate ability to use computers; Microsoft Excel, Word, Outlook
• Must be willing to learn about bisco Industries, our industry, market and our customers.
• Bachelor's degree is a plus.
• Prior work experience in a transferable field, i.e. retail, call center, etc.

Physical Requirement:

Must be able to sit at a desk for 8 hours a day with reasonable break time allowances

Must be able to lift necessary standard office equipment and office tools and sample kits.