Capture, validate, and update information related to pre-payroll, ensuring data accuracy and timeliness for proper payroll processing. Support administrative tasks related to incident control, attendance, and personnel movements.

Responsibilities and functions

• Constant communication with departments such as Human Resources, Payroll, WFM and Supervisors for clarifications or validations.
• Compliance with internal policies and confidentiality of information.
• Management of pre-payroll requests on the ServiceNow platform.
• Classification and prioritization of tickets according to the type of request and urgency level.
• Attend and follow up on pre-payroll requests, complying with established SLAs.
• Escalation of tickets to other departments when additional intervention is required.
• Registration and modification of records related to attendance for operational and administrative personnel in the TRESS system in accordance with internal policies.
• Review and detection of overtime anomalies of operational and administrative personnel in the TRESS system.
• Entry of pre-payroll incidents (PSGE, ADJUSTED HOURS, HOLIDAYS, etc.).

Requirements

• High School degree
• Upper Intermediate English level
• Windows Office knowledge: Word, Excel, PowerPoint, Teams, Drive
• Experience: 1 year in HR roles (Indispensable)
• Service oriented
• Customer service
• Organized

Benefits

• Competitive salary
• Excellent location (Zona Río, Tijuana)
• Legal benefits
• Christmas bonus
• Savings fund
• Profit sharing (PTU)
• Vacation days
• Vacation premium
• Extra paid days off
• Private medical insurance and preventative care
• Friendly work environment
• Financing and discounts at local restaurants and coffee shops