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Helpdesk Technician I (On site La Paz, BCS)
Si el reclutador te contacta podrás conocer el sueldo
Juniper Data Center en
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Soporte técnico
Educación mínima requerida: Universitario sin titulo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
The Help Desk Technician I is part of a global team that is responsible for first level support to all our customers. The candidate must be able to adapt to a constantly changing, fast-paced environment. The candidate must also possess excellent communication and organizational skills and perform tasks with a sense of urgency and professionalism.
Essential Functions
? Be present and available during assigned Help Desk shifts
? Monitor and respond quickly to incoming incidents and service requests in the Help Desk system adhering to SLA metrics
? Perform remote troubleshooting when needed to resolve incidents and service requests from the Help Desk system
? Maintain and update open incidents and service requests to ensure a timely resolution; escalating to level 2 or supervisor/manager if unable to resolve
? Collaborate and stay engaged in team conversations using the company's collaboration tools
? Attend all scheduled meetings/trainings
? Participate in after-hours work as needed
? Perform other tasks as directed by the supervisor/manager
Common Tasks Performed
? Investigate and resolve routine hardware, software, and network issues
? Install and update client software in an enterprise environment
? Educate and train users on proper use of company supported systems and software
? Follow all standard operating procedures (SOP) through the effective use of Knowledge Management
? Work with Level 2 Tech to update knowledgebase documentation
? Work with Level 2 Tech to create accounts and configure hardware as part of the on-boarding process
? Provision hardware following the current process
? Repair or replace client hardware as necessary
? Monitor internal assets to ensure accurate inventory records
? Support VoIP phone systems and infrastructure
? Support Office 365 and Google Workspace environments
? Perform network troubleshooting and issue resolution
Requirements
? Experience managing, installing, and supporting Windows 10
? Experience supporting Mac's
? Experience troubleshooting common computer issues
? Understanding of networking fundamentals (TCP/IP, VPN, QoS, VoIP, routing)
? The ability to function within a Help Desk system workflow
? Growth mindset, drive to continuously learn new technologies
Extra Considerations
? Active Directory, O365 Admin and Google Workspace experience in an enterprise setting
? Certifications in ITIL, MCSA/E, CCNA, Network+, Security+, A+
? Experience working with Windows Server 2016/2019 and virtualization technologies (Hyper-V, VMware)
Personal Skills
? Excellent customer service skills
? Strong communication skills
? Strong organizational skills
? Strong troubleshooting and problem-solving skills
? Ability to work within a team environment
? Ability to prioritize tasks and adjust priority when asked
? Accountability for completing the task while working in a remote environment
? Flexible with the ability to adjust between remote working and in-office when asked
? Ability to work under pressure
? Endeavor to implement proactive solutions
? Must be able to lift and carry computer equipment up to 40lbs short distances
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20610323