Si el reclutador te contacta podrás conocer el sueldo
think future technologies pvt ltd en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría:Ingeniería
Subcategoría: Ingeniería industrial
Educación mínima requerida:
Detalles
Horario:
Tiempo completo
Espacio de trabajo:
Presencial
Descripción
Job description
Position: Customer Support Representative (Tier-1)
Responsibilities :
Offer customer support via email, chat or phone as level 1 personnel and face of the company
Resolving customer complaints brought to your attention
Bring your strategies and ideas to keep customers engaged and engrossed
Learn from others and develop yourself as a customer service professional
Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team and file tickets for the R&D team
Requirements :
Basic knowledge of technology/computer skills for ticket management, use of CRMs
Knowledge of tools like JIRA, Zendesk etc. is a 'good to have'
Pro-activeness with a go-getter attitude
Self-starter and Punctual
Team-player
Excellent interpersonal and written and oral English communication skills
Knowledge of mediation and conflict resolution techniques is preferable
Should be comfortable with long calls all day
Note :
Guadalajara(Mexico) job offer is for LATAM residents only and it's work-on-site at TFT-Mexico office premises
India position is for Indian nationals only and it's a remote job offer
Work timings are subject to change as per the roster
Training would be provided for the product/platform.
Experience Level:
1-3 Years
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.