Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS

• FY22 REVENUE 10.4 BN USD

• WE'RE PRESENT IN 66 COUNTRIES

• OVER 1,400 ACTIVE GLOBAL CLIENTS

We have an open position for a Service Desk!

Key Skills Required:

IT Service Desk experience 1 year or customer service exp

Good English communication skills written and oral.

Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)

Understanding of Windows 7 & 10 operating system

Assisting with configuring/troubleshooting of Software and Hardware

Experience working with ServiceNow to log, track, close tickets

Experience in resolving IT issues via phone/email/chat

Excellent telephone etiquettes and customer service

Excellent troubleshooting skills

Knowledge of Microsoft based operating systems with emphasis on Windows X

Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)

Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.

Basic understanding of PC hardware set-up and configuration.

Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.

Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts

Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.

Excellent time management skills and ability to work under pressure

Continuous commitment to professional development

Learn more about Wipro at www.wipro.com/about-us/

• Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.

Excelentes habilidades para la resolución de problemas (O365/VPN/Skype/Impresora/Active Directory/MS-Office, etc.)

Comprensión del sistema operativo Windows 7 y 10

Ayudar con la configuración/solución de problemas de software y hardware.

Experiencia trabajando con ServiceNow para registrar, rastrear y cerrar tickets

Experiencia en la resolución de problemas de TI por teléfono/correo electrónico/chat.

Excelentes etiquetas telefónicas y servicio al cliente.

Excelentes habilidades para solucionar problemas

Conocimiento de sistemas operativos basados en Microsoft con énfasis en Windows X.

Experiencia en el uso y solución de problemas de Outlook dentro de un entorno de red (permisos, uso compartido de calendario, delegación, portátiles Windows y libros Mac, escritorio, dispositivos multifuncionales (MFD), móviles y tabletas)

Experiencia en el uso y resolución de problemas de Microsoft Office con énfasis en MS Word, MS Excel y MS PowerPoint.

Conocimientos básicos de instalación y configuración de hardware de PC.

TIS Service Desk