Introduction to the Company

At Mobik Retail, we care about quality. This goes beyond the quality of the fixtures we deliver to our high-end clients and includes the way we approach everything we do. Quality for us ranges from the way that we care for our people with quality connection and culture, to the way we care for our clients by becoming an indispensable extension of their team and exceeding their expectations.

We're on a mission to transform the perception of Mexico into a quality industry leader. Our vision as a company is to be the most desired team to engage with. This includes our teams engaging with each other internally, with our clients, and with our vendors.

While our clients are usually large multinational companies and their brands are leaders in their categories, we love nothing more than connecting with client teams on a personal, human level to make the impossible possible.

Our collective passion for retail environments and spaces helps build the success of our clients by delivering unique retail solutions including Flagship Stores, Shop-in-shops, Product Displays and In-Store communication.

We achieve this by providing an excellent level of services in design, engineering, production, distribution, and implementation of retail fixtures globally. The long-term success of Mobik Retail, as well as daily operations, is driven by our people and company values.

Introduction to the Role

Our Account Managers are our client's main point of contact, ensuring projects are done within budget and expected quality. And that everyone had a positive experience in the process.?The Account Manger role is very versatile, and knowledge of retail store fixtures business is a necessity. Our projects are complex, with some including a full life cycle, from the initial design and engineering to the final store installation. Our Account Managers carry similar responsibilities as Project Mangers while being assigned to specific, high-volume accounts to ensure work is moving forward, the client is satisfied, and our internal teams fully understand the expectations of the client.

Key Responsibilities:

• Client Satisfaction is your primary responsibility. Developing and keeping excellent relationships with all client contacts.
• Keeping both the client and project management team always informed. Providing updates on all project-related topics.
• Driving the success of the project by ensuring, checking, and managing the quality of project data passing between relevant work centers.
• Defining project scopes and landing client requirements.
• Own and manage both internal and external project P&L.
• Create list of deliverables and required services (internal and external).
• Work closely with the Project Director and PM's so the team's activities can align with your project Gantt calendar.
• Communicate with internal project management Director and PM's for engineering development, cost request, production scheduling, logistical, and installation coordination.
• Supervise and follow up on each stage of the project.
• Identify, manage, and mitigate potential risks and issues.
• Report project progress and closure status.
• Collaborating with cross-functional team members to achieve goals. Stepping in a completing project management tasks when capacity is tight.

Qualifications:

• Ability to read, interpret, and follow architectural drawings
• Knowledge of brand retail store development
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Advanced understanding of P&L management
• Project management experience
• At lease 5 years of Account Management experience or similar position
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Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other productivity tools.
• Strong written and verbal communication skills.
• Excellent organizational, multitasking, and time-management skills.
• High attention to detail and accuracy.
• Ability to handle confidential information with discretion.
• Cultural awareness and sensitivity to international work environments.

Competencies:

• Proactive Problem Solving: Ability to anticipate needs and act independently to solve issues as they arise.
• Interpersonal Skills: Builds rapport easily with colleagues and external contacts, facilitating smooth interactions.
• Coaching Experience: Ability to connect with individuals and identify coaching opportunities to help facilitate growth and development.
• Adaptability: Able to handle shifting priorities in a fast-paced environment.

Work Environment:

• Primarily in-office in Polanco, with weekly trips to warehouse and occasional remote work flexibility.
• Fast-paced and deadline-driven with a need for high responsiveness.

Language Requirements

• English – Proficient
• Spanish – Proficient

This position is ideal for a highly organized, resourceful professional who can manage a variety of tasks and priorities while maintaining a positive, collaborative attitude.