At Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability.

The Product Support Specialist acts as the internal Panduit customer advocate coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied. The goal of this role is to provide transparency to customers on their product-related inquiries and preemptive solutions delivering a frictionless customer experience. Key tasks include direct customer communication by a variety of channels, pre-and post-sale product consultation, and information management.

ESSENTIAL RESPONSIBILITIES:

• Resolves moderately complex customer problems using strong knowledge of products (product applications, features, and benefits) across business units and major competitor lines. Serves as the first level of contact for Panduit customers. The role could also resolve computer printable and labeling system products problems with Panduit products. (20%)

• Processes most technical request types via all modes of customer communication coaching and support as needed. (20%)

• Establishes relationships and collaborates with global peers and product management partners to provide timely customer resolutions. (20%)

• Assists with collecting, compiling, and managing large amounts of information for use in self-service product information portals. (20%)

• Establishes and leverages strong relationships with account team members and designated partner tiers to assist with sales force requirements. (20%)

EDUCATION AND EXPERIENCE

• Preferred Degree: Bachelor's degree in business, marketing, or engineering focus.
• Years of Experience: 2-4 years of customer service or product support role

Work Shift
Day (Mexico - Jalisco)