?? We're Hiring: Technical Support Engineer – Systems & Network ??

• Are you passionate about solving technical problems and supporting global IT operations? We're looking for a ?????Technical Support Engineer – Systems & Network to provide Level 1 support across infrastructure, cloud, and applications; fully remote.

In this role, you'll be part of a global team delivering high-quality support to users across the U.S., helping keep everything running smoothly behind the scenes.

?? Role at a Glance:

• ?? Location: 100% Remote
• ?? Support Scope: U.S. clients
• ?? Schedule: Flexibility to work across U.S. time zones in collaboration with global teammates (7am to 4pm CST aprox)

??? What You'll Do:

• Provide Tier 1 technical support for systems, applications, and networks
• Troubleshoot incidents across hardware, cloud services, VoIP, and endpoints
• Support and maintain LAN/WAN, switches, WAPs, servers, and SaaS tools
• Handle onboarding, device setup, and technical training for users
• Document processes, configurations, and solutions for internal use
• Collaborate with internal teams and external vendors for escalations

??You should have experience with:

• Excellent spoken and written English communication skills (Must Have)
• A strong customer-first mindset and proactive problem-solving skills

? You'll Thrive Here If You Have:

• Windows/macOS, Microsoft 365, Google Workspace
• Ubiquiti or Cisco networking equipment
• PowerShell, remote tools (NinjaRMM, ScreenConnect)
• Cloud platforms like AWS, Azure, GCP
• VoIP systems, SaaS PABX, and endpoint provisioning
• Linux, cPanel, WordPress (a plus!)

Interested? We want to hear from you! Apply!