We are the place to start your career in IT.

Vista is a company dedicated to the development of technological solutions for the film industry..We aim to do good things with good people.

We are looking for Vista's Helpdesk Support Specialist this ist he first line of support for many of Vista's customers in the USA and will provide clear direction and support for their technical needs.

What are the challenges?

• Investigate and resolve problems that arise with our software at a 1st level, using SQL Server and SQL statements to assist with problem.

• Investigate and determine issues not concerning Vista, such as hardware malfunctions, OS problems, assigning IP addresses, and network connectivity that arise at a 1st level.

• Read and interpret error logs provided by the customer as well as gathering logs and supporting information to help resolve incidents.

What skills are needed?

• Strong client-facing skills

• Excellent written and verbal communication skills and excellent command of the English language.

• Bachelor's degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar)

What is it like working in Vista?

We've built a team that loves what it does and shares a passion for great cinematic experiences for our customers and great code. As a team, we encourage professional development and learning, share ideas and knowledge freely, and have an open and dynamic culture.

• Hybrid scheme work
• Additional vacation and rest days
• Food coupons
• Major medical insurance
• Salary 14,000 mxn gross