The position serves as a consultant to management on human resource-related issues. The role assesses and anticipates HR-related needs. This position is responsible for the labour law compliance, promoting company values, running HR global initiatives, growth & development for all employees, following up on company policies and ensuring a positive work environment for all employees

Key Responsibilities

? Execution of Human Resources strategy and objectives to comply with regional priorities.

? Proposes Employee Relations Strategy (Union, Legal labour compliance and Mediation)

? Creation of performance action plans related to Attrition and disciplinary KPI's (partnering with operations and other support areas)

? Execution of operations, staff recruitment and selection process

? Consults with line management, providing HR guidance when appropriate.

? Create a GPTW action plan and establish a follow-up process

? Ensure compliance with the UN Global Compact.

? Ensure the execution of HR programs and initiatives

? Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).

Education and specific training

? Bachelor´s Degree or equivalent (required)

? Fluent English (required)

Work Experience

? 2 years of experience in human resources.

? Experience with local law regulations

? Human resources procedures

? Call centre management

? Recruitment and people management

Skills

· Soft skills delivery to frontline & middle management

· Possesses excellent communication skills, flexibility & comfort with ambiguity

· Ability to work comfortably with technology

· Broad understanding of learning processes, and willingness to learn and adapt in a fast-paced, client-facing environment

· Thrives in a fast-paced, results-oriented environment requiring a high degree of flexibility whilst retaining business disciplines.

· Verbally articulate

· Excellent interpersonal skills

· Contact-centric metrics ample knowledge

· Call Centre Knowledge Relations

· Analysis / Diagnosis

· Human Resource Understanding

· Adaptability

· Customer Orientation

· Teamwork

· Communication

· Initiative

· Leadership

· Strategic Thinking

· Team Development

· Change Management

· Empowerment