Site IT Support job family forms the Site IT Support track within the IT function. Positions in this family provide Infrastructure support to end-users at the company locations. They work with centralized IT teams to provide new solutions and support the existing standards Responsible for providing daily technical support to employees for a range of hardware and software related systems.

Key Responsibilities

• Respond to and diagnoses problems through discussion with users
• Maintain and Troubleshoot a range of user problems including PC hardware/software/LAN and voice network
• Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups or with vendors to resolve problems
• Onsite Technology Support provides in-person assistance to employee end-users including respond to telephone calls, emails, and personnel requests for technical support.

Qualifications

• English written and verbal communication skills, including ability to work with customers throughout the organization.
• Minimum 4 years' of site IT support experience
• Drive license and willing to travel outside Queretaro