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Hace 1 día
Networking Engineer
$65,000 - $75,000 Mensual
CMS en
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Informática
Educación mínima requerida: Universitario sin titulo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
- Prestaciones de ley
- Capacitación pagada
Descripción
Centris Information Services is a leading provider of high-quality, bilingual (English & Spanish) contact center services based in Longview, Texas, with major operations in Monterrey and Aguascalientes, Mexico.
We are looking for a Networking Engineer to join our IT team and play a critical role in managing and maintaining our network infrastructure. This role focuses on configuring, troubleshooting, and optimizing Cisco switches, Fortinet firewalls, SonicWall firewalls, and Ubiquiti access points & controllers.
Key Responsibilities
Network Infrastructure Management
- Configure, deploy, and manage Cisco switches (VLANs, STP, EtherChannel, QoS).
- Maintain and troubleshoot Fortinet and SonicWall firewalls, including VPNs, NAT, security policies, IDS/IPS, and content filtering.
- Deploy, configure, and manage Ubiquiti access points and controllers (UniFi), including wireless optimization and seamless roaming.
- Ensure high availability and redundancy across all network infrastructure components.
- Monitor network capacity, utilization, and performance to proactively address potential bottlenecks.
Security & Compliance
- Implement network segmentation, firewall rules, access control policies, and encryption protocols.
- Monitor security logs and alerts for threat detection and timely incident response.
- Ensure compliance with industry security standards and best practices.
Troubleshooting & Technical Support
- Diagnose and resolve connectivity issues across LAN, WAN, and Wi-Fi environments.
- Provide technical support to IT teams and call center operations for network-related incidents.
- Collaborate with vendors and service providers for advanced troubleshooting and issue resolution.
- Maintain an established work schedule and provide on-call support during nights, weekends, and holidays as required.
Monitoring, Reporting & Optimization
- Utilize network monitoring tools such as PRTG and Ping Plotter for real-time performance tracking and alerting.
- Generate regular network health and performance reports to support data-driven decisions.
- Conduct root cause analysis for recurring network issues and recommend long-term improvements.
Call Center-Specific Responsibilities
- Implement and maintain QoS policies and traffic prioritization for VoIP and other real-time applications.
- Optimize network infrastructure to ensure high-availability operations for call center environments.
- Collaborate with telephony engineers to ensure seamless integration between network infrastructure and VoIP systems.
- Troubleshoot issues affecting call quality, such as latency, jitter, and packet loss.
Required Hard Skills & Knowledge:
• 7+ years of experience in network engineering and infrastructure support.
• Professional level knowledge of Cisco routing and switching technologies - routing protocols (EIGRP, OSPF, BGP) and Layer 2/3 routing. Current and expired certifications at or above CCNP R&S level will be considered.
• Hands-on experience with Fortinet firewalls (FortiGate) and SonicWall firewalls (NSA, TZ series).
• Experience configuring and managing Ubiquiti UniFi access points & controllers.
• Professional level knowledge in VPN configurations (IPsec, SSL VPNs) and WAN optimization.
• Knowledge of VoIP networking and traffic shaping for call centers.
• Familiarity with 802.1X authentication, NAC solutions, and RADIUS integration.
• Experience with network monitoring, logging, and reporting tools.
• Understanding of cybersecurity best practices, IDS/IPS, and SIEM tools.
Language
English: Advanced
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 20575541