Bolsa de trabajo unix networking en Diego de Montemayor, Monterrey Desde casa

The primary role for this position is to enhance the customer experience while providing technical support for our control's product lines via telephone and e-mail to internal and external customers. Functions of the role include but are not limited to troubleshooting, identifying replacement part numbers, programming assistance and answering questions regarding wiring and wiring details. Will attend ongoing trainings to continue the closing of knowledge gaps and improve their ability to support internal and external customers more efficiently.

Key Activities

Answer advanced phone and email inquiries for customers such as agents, distributors, electrical contractors, end users, and internal teams that require playbook free troubleshooting due to complexity of equipment/systems.
Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment: Standalone Devices, Networked Devices. Assist with troubleshooting of equipment, Software, FW, Wiring, Cabling, Programming. In some cases may need to setup lab environments to reproduce issues and test potential workarounds. Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base.
Presents knowledge gaps to Sr/Lead Tech as they arise. Attends training to become more knowledgeable in an effort to close knowledge gaps
Identifies process improvements and presents them to Sr Techs

Skills

Results Driven
Conflict Management Skills
Excellent Customer Service/Communication
Team Player
Lighting Controls Commissioning Experience
IT Networking Experience
Building Management System Experience
Bi-Lingual English/Spanish is mandatory

Requirements

Associate's Degree in Electrical/Electronics or IT or equivalent
Customer Service Experience
Knowledge of the fundamentals of electrical, digital and analog control systems
Strong technical aptitude

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20322181

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