The IT Service Delivery Specialist is responsible for supporting the daily IT operations as part of the IT Service Delivery Team. This role will provide Tier 1 and 2 technical support to system users including troubleshooting network and server hardware, personal computers & endpoints (PC, Mac, iOS, Android), software applications, telecommunications, and network communication issues while ensuring appropriate customer support service levels are met.

Client Details

This global company specializes in medical technology, focusing on innovative, wearable devices designed to improve the quality of life for people managing chronic conditions.

Description

• Respond to requests for technical assistance in person, via phone, and electronically for the following technologies:
• Windows OS based end points (Laptops, Desktops & Thin Clients), Tablets & Smartphones (IOS & Android), Microsoft Office, basic network connectivity, etc.
• Diagnose and resolve technical hardware and software issues via the helpdesk system.
• Respond to, and drive resolution of incidents and service requests using available information resources.
• Work with the IT Systems Team to address and triage system issues and identify improvement opportunities.
• Log all help desk interactions escalating situations requiring urgent attention to IT Management.
• Supporting AV and Video Conference equipment setup.
• Document resolutions within helpdesk knowledgebase.
• Provision IT resources for new hires, including the setup and breakdown of workstations.
• Follow established IT policies and procedures.
• Performs other duties as required.

Profile

• Advanced english level
• 5+ years of desktop support experience.
• Onsite support experience
• The ability to troubleshoot and problem solve using a variety of support resources a must.
• ITIL v4 familiarity and/or certification a plus.
• ServiceNow Certification a plus.
• Other relevant IT certifications (CompTIA A+, MCSE/MCSA/AZURE Cloud, CCENT, VMware AirWatch, Apple) a plus.
• Excellent OSX desktop and server support skills
• Strong experience using and administrating JAMF preferred.
• Experience with Microsoft Intune preferred.
• Experience providing support to global teams.

Job Offer

Competitive salary and complete superior benefits package (family major medical, dental and life insurance, 20 days christmas bonus, vacation bonus, food vouchers, savings fund, certifications and education bonuses, work from home bonus)