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Hace 4 días
Customer Service Representative
Si el reclutador te contacta podrás conocer el sueldo
Sandvik Mining and Construction de México, S.A. de C.V. en
Sobre el empleo
Categoría: Atención a clientes - Call Center
Subcategoría: Atención al cliente
Educación mínima requerida: Universitario titulado
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoBeneficios
- Prestaciones de ley
- Prestaciones superiores a las de la ley
- Fondo de ahorro
Descripción
CUSTOMER SERVICE REPRESENTATIVE
Dormer Pramet is a global manufacturer and supplier of tools to the metal cutting industry, with offices in 20 countries worldwide. During our long history we have built a reputation for providing consistently high quality products and customer-driven services.
The Customer Service Representative position is responsible for providing quality and efficient customer service to distributors by responding to phone, e-mail or fax requests. This will involve answering and assessing all customer inquiries, processing sales orders, and responding to all customer issues. Our ideal Customer Service Representatives are enthusiastic, proactive, team oriented and dedicated to fulfilling our customers' needs promptly and courteously
Key Performance Areas
- Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
- Primary contact for external & internal customers to process, enter, maintain and provide status of all standard and special orders.
- Quote all established standard or contract pricing and modified tools.
- Provide basic technical support and recommend products for customer applications.
- Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.
- Meet established departmental KPI's
- Support AR by investigating disputed payments and process credit memos as needed.
- Resolve quote or purchase order discrepancies for all customer orders.
- Process routine returns, quality returns and annual stock returns.
- Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA's, filing customer complaints, track shipments, run open order reports as needed.
- Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
- Maintain departmental processes in accordance with other affected facilities and departments.
- Attend in-house and/or outside training classes to enhance and upgrade skills as required.
- Perform other duties as assigned.
Candidate Profile
The Customer Service Representative is an organized and enthusiastic self-starter who enjoys working for a company that promotes a collaborative team environment. You are adept at cultivating productive relationships with distributors, and can become the “go-to” person for their metal-cutting tool needs. Multitasking is part of who you are, and you take deadlines seriously. You are cooperative, responsible, and relationship-oriented, and you are looking for a career in which strong performance is rewarded, and opportunities for growth exist!
- Associate's Degree or equivalent manufacturing industry experience with 3-5 years of customer service experience.
- Product knowledge and industry experience with metal cutting tools is a plus but not required.
- You are highly proficient in the Microsoft Office suite and experienced with ERP systems with the ability to multitask.
- Experience with SAP is also a plus.
- You have strong oral and written communication skills.
- You are continuously looking to develop new ways to improve upon current practices, while always maintaining strong relationships with both colleagues and customers.
- You are a team player, comfortable working in a global team environment and interacting with stakeholders of all levels across the globe.
Job Environment
- Work performed in an office or home environment
- Extended periods of time sitting or standing using a computer
- Frequent mental and visual attention required
- Must be eligible to work in the United States.
- Must adhere to Sandvik Code of Conduct Policy
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 19514534