Overall Description

As a member of the Organizational Learning team, the Coordinator, Training  plays a pivotal role in fostering the professional development of our people, ensuring the delivery of high-quality training aligned with business needs. The Coordinator serves as a vital liaison between internal stakeholders, training partners, and vendors, guaranteeing that all training activities are efficiently planned, executed, and recorded to support exceptional operational performance. 

What are your contributions to the team?

•    Liaise with organizational learning business partners (LBP) and Technical Learning Agents (TLA) to assess training requests and prioritize them to meet requested deadlines.
•    Coordinate with our technical learning advisors to provide roadmap support for new operations employees. 
•    Communicate pany stakeholders to ensure employees are aware of training events and schedules.
•    Forecast calendars, attendance and ensure trainer capacity.
•    Send invitations via Outlook and follow up with Leaders.
•    Coordinate logistics of training resources (transportation, audiovisual tools, rooms, equipment in general).
•    Is the keeper of the evidence of the training, performs punctual registration of the attendance to courses in internal and external platforms, as well as the qualifications.
•    Handle data entry to grant skills and certifications to trained employees.
•    Manages information and updates training records in various platforms (Leaning Management System) and in SIRCE (Corporate Training Registration System).
•    Provides support to analyze information corresponding to the performance indicators of the area 
•    Process attendance data and ensure integrity. 
•    Support special projects such as process improvement and new learning management system.

How to thrive in this role?

•    You possess a technical university degree in Administration or an equivalent combination of education and experience.
•    You possess a minimum of five (5) years of experience in a training coordination role.
•    You have exceptional organizational skills, including the ability to manage multiple assignments and prioritize work.
•    You have an attention to detail and are able to get the job done right the first time.
•    You possess excellent communication and interpersonal abilities.
•    You are recognized for your excellent customer service skills.
•    You are recognized for your ability in data analysis/management, planning/forecasting and troubleshooting.
•    You are fluent in English and in Spanish (spoken and written).
•    You possess a strong knowledge of learning management systems and are proficient in Microsoft Office (especially in Excel and Outlook).
•    You have a strong knowledge in PowerBI (would be considered an asset)
•    You have an astute way of engaging your peers and stakeholders so that they see you as an important partner in meeting their needs.
•    You foster teamwork by networking, bringing synergy to the team and mobilizing resources to execute.
•    You meet professional obligations through effective work habits such as meeting deadlines, respecting schedules and showing respect for others.