Job Description:

The ESR Manager will be responsible for managing the development and growth of the ESR team, providing leadership and direction. Supporting the vision and goals of the K12 Domestic Group New Sales department. The primary function of the ESR team is contacting schools and teachers by telephone & e-mail to promote WorldStrides products and services, qualify viable program leaders, gather information, and verify details regarding their travel plans. We generate business opportunities for our sales department. The ESR Manager trains, develops skillsets, coaches and evaluates the ESR team for prospecting and qualifying contacts in, and outside, our database, to determine which ones are viables leads worth sending to our sales colleagues (ETS) for follow-up.

The ESR manages load balances territories to be called, manages the intake and assignment of direct projects sent in by the ETS team and as required, assigns special projects to the ESRs.

Requirements:

• Ensure all projects are completed on time.
• Analyzes ESR effectiveness and outcomes via daily and weekly KPIs/Metrics.
• Helps the team grow through positive and corrective feedback.
• Prepares and checks monthly bonus statements on time.
• Responsible for maintaining the appropriate headcount.
• Manages the interviews and candidate selection portion of the recruitment process.
• Conducts reviews, performance evaluations and assessments of the team.
• Accountable to achieve department level goals and outcomes.
• Reach and exceed goals
• Help others achieve their personal, financial and professional goals
• Contribute to a winning team
• Learn more about educational travel products
• Work in a diverse and inclusive environment
• Challenge yourself and others

Qualifications

• Goal driven
• Resilient
• Proactive
• Organized
• Active listener
• Coaching skills
• Lead, motivate and guide tele-salespeople
• Excellent verbal and written communication skills
• Sales skills or experience (ideally)
• Change leader with the ability to pivot on strategies as required
• Problem solving skills
• Sales coach and manager
• Knowledge and proven implementation of sales and marketing principles and strategies
• Proficiency in relevant computer applications including CRM.
• Familiar with office rules/office environment
• High school diploma or GED required
• At least 2-4 years of managerial experience (ideally in a call center)
• Advanced (85%+) English level

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance.
• +10% of gross salary as food stamps.
• 1 paid volunteer day & 25 PTO* days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Statutory Holidays by Mexican Federal Labor Law.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Flexible work schedule providing on-site and hybrid opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness opportunities.
• Employee Assistance Program (EAP)
• Paid statutory parental leave.