About Us:

The Stefanini Group is a global provider of offshore, onshore, and near-shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises worldwide. Our presence spans countries such as the Americas, Europe, Africa, and Asia, with more than 400 clients across a diverse range of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

Job Description:

We are seeking a dedicated and technically skilled Technical Support Engineer I.5 to join our dynamic support team. In this role, you will provide advanced technical assistance to our clients and internal teams, ensuring quick resolution of issues and high customer satisfaction.

Key Responsibilities:

Diagnose and resolve hardware, software, and network issues.

Provide technical support via phone, email, and remote access.

Escalate complex problems to higher-tier support or engineering teams.

Document issues, solutions, and troubleshooting steps accurately.

Assist in the deployment and configuration of new systems and software.

Contribute to the development of support documentation and knowledge base articles.

Collaborate with cross-functional teams to improve support processes.

Qualifications:

1+ years of experience in technical support or IT support roles.

B2 English is a must

Willingness to attend Onsite 3 days per week in San Ignacio Cerro Gordo, near Arandas, Jalisco.

Strong understanding of operating systems, networks, and common enterprise software.

Technical Degree in Information Technology or related

Excellent problem-solving, communication, and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications (e.g., CompTIA A+, Network+, or equivalent) are a plus.

Preferred Skills:

Experience with remote support tools.

Knowledge of scripting or automation tools.

Familiarity with cloud platforms and virtualization technologies.

What We Offer:

Competitive salary and benefits package.

Permanent Contract

Opportunities for professional growth and development.

Supportive and collaborative work environment.