Employment Type: Full-Time

Position: – Executive Assistant

Position Summary

The – Executive Assistant is responsible for providing administrative support and patient communication in a fully remote environment. This role ensures the smooth operation of front desk activities, including appointment scheduling, insurance verification, and proactive patient follow-up, while adhering to internal policies and industry regulations such as HIPAA.

• Key Responsibilities

Patient Communication and Scheduling

• Answer incoming calls promptly and route them appropriately.
• Schedule, confirm, and reschedule appointments using EHR systems.
• Conduct pre-surgical education and post-surgical follow-up calls.

Insurance and Documentation

• Verify insurance eligibility prior to appointments.
• Obtain pre-authorizations for visits and procedures.
• Manage medical record release requests in compliance with HIPAA.
• Coordinate and track medical referrals.

Patient Outreach and Retention

• Contact patients not seen in 3, 6, 9, or 12+ months to encourage follow-up care.
• Follow up with leads and patients who have not completed the care process.
• Collect patient feedback and testimonials after surgical procedures.

Accounts and Compliance

• Contact patients with outstanding balances to support accounts receivable collections.
• Maintain accurate documentation of all interactions in the EHR system.
• Ensure full compliance with HIPAA regulations and company policies.

Qualifications

Education

• High school diploma or equivalent (additional training in medical office administration preferred).

Experience

• Minimum of 1 year in a medical office or healthcare call center environment.

Technical Proficiency

• Familiarity with EHR systems and scheduling software.
• Proficient in standard office technology.

Soft Skills

• Strong communication, organizational, and customer service skills.
• Ability to handle sensitive information with professionalism and discretion.