As the Jr. Systems Administrator & Desktop Support, you will be tasked with maintaining the flow of day-to-day IT operations. The candidate should have the ability to work in a fast paced environment, be highly organized with the ability to focus and prioritize.

Primary Responsibilities:

HELPDESK SUPPORT (40%)
• Provide ongoing first helpdesk support and ticket triage, including problem troubleshooting, user support, ticket creation, management, and follow-up.

USER ACCOUNTS, HARDWARE, AND SOFTWARE MAINTENANCE (40%)
• Create new, remove, and perform maintenance on all user accounts.
• Provision and prepare new employee hardware procurement, shipping, and tracking.
• Identify, document, and maintain process and software documentation.

NETWORK SUPPORT and ADMINISTRATION (20%)
• Support and administering computer networks and related computing environments, including systems software, applications software, hardware and configurations includes, but is not limited to, PCs, macOS, smartphones, Google Suite, Zoom, Office 365, DocuSign, Box, Smartsheet, and Slack.

Requirements
• Bachelor's degree in a relevant field such as computer science, computer information systems, etc., or equivalent combination of education, training, and experience.
• Strong customer-service orientation and deep sense of urgency.
• Familiarity with Google Suite Administration.
• Knowledge of identity, access concepts and technologies to secure production and corporate access, such as SSO and SAML.
• Excellent documentation skills to help add to our growing knowledge base.
• Setup, installation, configuration and troubleshooting of client, Windows PC, Macintosh macOS hardware and iOS.
• Understanding of Mobile Device Management (MDM) : Policies, Software Deployment, Apple DEP, Apple VPP, and Asset Management.
• Familiarity with business technology peripherals such as copiers, printers, scanners, iPhone, etc.
• Fundamental understanding of TCP/IP networking: DNS, DHCP, subnets, IP addressing.

Preferred
• Must be an excellent technical problem solver
• Must be able to work in a dynamic environment with constantly changing priorities
• Must be thorough and attentive to details
• Excellent verbal and written communication skills
• 2-5 years of experience in information technology

Technology Experiences
• DocuSign Administration
• Salesforce Administration
• Familiarity with HIPAA

Benefits

• Insurance of major medical expenses (Sum assured $20,000,000.00 MXN)
• Life insurance (Death and MXN Disability)

• 12 Days of vacation per year, plus three floating holidays in addition to the seven official Holidays in Mexico.
• 30 days of Christmas bonus
• Cell Phone Reimbursement
• Transportation Allowance