DESCRIPTION

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Responsibilities

• During the training :
  • Actively participate in the 9-week formal education program
  • Receive training and mentoring by an EPAM Engineer
  • Hands On workshops, Cloud basics, Linux intermediate level training, Shell scripting, Networking
  • Utilize cutting-edge technologies
  • Upon successful completion of the program, you will be given the opportunity to join EPAM in a full-time engineering position
• After the training :
  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global 24x5-support organization
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues

Requirements

• At least 6 months experience as a Systems Engineer or a combination of Networking and System Administrator
• Knowledge of Linux/UNIX and Windows Server
• Familiarity with shell scripting
• Understanding of administration (user accounts, permission models, access control)
• Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
• Knowledge of Cloud concepts
• Experience with customer service

Nice to have

• Familiarity with multitasking and multiprocessing
• Experience in VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
• Familiarity with BigQuery, Cloud Storage and CloudSQL
• Coding ability in one or more languages (Java, Python, C++ etc.)
• Familiarity with software commonly used on VMs (MongoDB, Hadoop etc.)
• Experience in deploying and managing distributed systems and clusters
• Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
• Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement
• Experience troubleshooting Linux performance (CPU, memory, I/O)

We Offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employees initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
• Monthly non-taxable amount for the electricity and internet bills

Conditions

• By applying to our role, you are agreeing that your personal data may be used as in set out in EPAMs Privacy Notice and Policy