Description
Technical Lead

Qualification:
Science / Engineering graduate
Responsibility:
Stakeholder Management

• Communication with Business users related to resolving queries, obtain clarifications and providing updates.

• Setup Business bridge calls to update status of Critical incidents / Outages.

• Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

• Service Management.

• Responsible for the project tasks assigned.

• Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.

• Manage queue effectively and allocate tasks to the team based on an allocation plan.

• Service Tracking.

• Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).

• Conduct peer reviews and ensure quality of deliverables.

• Service Execution.

• Conduct periodic data analysis, perform RCA for any targets missed and customer escalations.

• Report the findings to the Service Manager.

• Implement all Corrective and Preventive actions.

• Deploy process as defined in the process handbook.

• Prepare release notes and ensure application documents are updated to reflect the changes made.

• Knowledge Management.

• Ensure complete KT to support teams before any production release.

• Requirements Gathering.

• Participate in requirement gathering JAD sessions and support documentation where applicable (business, functional, UI, usability, data, compliance, data migration, NFR, 3rd party tools & products).

• Raise queries and get query resolution on areas which are unclear, ambiguous and which need more information to the Technology Lead.

• Resource/ Efforts Estimation and Monitoring.

• Understand how the estimation (effort, size etc) is done at task level in the area of work concerned, measure and report the actual effort against the estimated effort and ensure task progress reporting in C20 or any other applicable tool.

• Design &Analysis.

• Create the HL Design and detailed design document with the support of architects for the assigned scope.

• Review all deliverables created by the Developer.

• Study non functional requirements and design for NFR as required.

• Understand the interdependencies of the various components in work packages being developed.

• Create detailed design and assign to developer.

• provide input to the Project Manager / Technical Lead to create the project plan from a technical perspective.

• support development of proof of concept as designed by Designer / Solution Architect.

• initiate development environment setup.

• Provide demo to customer for early feedback.

• create quality check points for all deliverables.

• Coding.

• Develop tier coding, business layer coding, interface development, service development, creation of stored procedures, etc as applicable for the work package / project.

• CTS and customer specific coding standards, guidelines and best practices.

• Understand the database concepts and write efficient queries.

• raise clarifications / issues / concerns regarding work output to the lead.

• Seek review from peer / technical lead periodically.

• participate in setup activities for required environment setup.

• deploy code build in testing environment.

• conduct peer review during design, coding and testing.

• Complete documentation as per the scope.

• prepare guidelines and checklist for development and testing activities.

• Provide feedback to design team.

• share feedback with developers to check if code is as per requirements.

• Incorporate changes as per feedback.

• provide necessary and timely status updates to the Supervisor / Technical Lead.

• Highlight any potential risks to the leads.

• Update traceability matrix for the work package developed.

• mentor the Developers to help them solve technical difficulties in the course of coding.

• Defect Management.

• Participate in defect triage meetings.

• conduct RCA for defects identified.

• Rework on the code based on review comments from code review / defects raised in unit testing, peer testing, SIT, UAT testing or any other relevant testing phases.

• Assist in transition of knowledge and to support organization with any defects raised post production as required.

• Knowledge Management.

• Contribute towards updating knowledge assets, user manual, online help document, installation manual / scripts.

• Conduct knowledge transfer sessions for new joiners in the project team.

• conduct training through academy (if approved).

• Guide and mentor team junior members from a technical perspective to ensure quality delivery of the components.

• contribute / search / reuse all types of assets from repository.

• User Story / Epic Grooming & Sizing.

• Understand user story dependencies.

• Initiate requirement analysis discussions with senior story author and/or product owner (PO).

• Gather and elicit requirements using appropriate agile framework/tools/techniques.

• engage with senior story author/PO to understand scope of features.

• Work along with Architect to finalize the technical approach.

• Identify new / alternate features and recommend to the team.

• Size user story (effort, size, etc) in the area of work concerned.

• Track and report efforts estimated.

• Coding (user story Realization).

• Develop coding across UI tier (Presentation layer), Middle tier (Business Logic Tier), data tier, integration tier, unit testing and deployment as applicable for the work package / project.

• Setup team DevOps environment.

• Review and mentor coding activities.

• Knowledge of Design atterns , classes Façade, delegate, BO, Implemented the DAO , Service, factory pattern, Ability to follow sequence diagram, spring framework, MVC, MVP patterns.

• Cognizant and customer specific coding standards, guidelines and best practices.

• Understand all competency layers (Eg UI, platforms, methodologies, etc) and raise clarifications / issues / concerns regarding work output.

• Seek inputs and incorporate feedback / fix defects regularly.

• Update traceability matrix for the work package developed.

• Follow the SCM / DevOps policies set for project.

• raise clarifications / issues / concerns regarding work output to the lead on time.

• Proactively highlight any potential risks.

• provide support on process audit activities.

• adhere to process and tools.

• Integration of 3rd party / internal applications with product being developed.

• Extreme programming.

• Applying security features using defensive programming techniques.

• Deployment.

• Deploy user story as per client agreement.

• Develop build scripts.

• Testing.

• Develop and execute automated test scripts as per client agreements.

• Develop and execute regression strategies and tests (wherever applicable).

• Practice TDD model of development.

• Documentation.

• Documentation within the code as per client requirements.

• Create / Update project specific documentation as per the MVP model of development.

• Knowledge Management.

• Undergo training / skilling as per the needs of the assignment / project.

• Conduct trainings in the area of expertise on a need basis.

• Contribute towards updating knowledge assets, user manual, online help document, installation manual / scripts.

• contribute / search / reuse all types of assets from repository.

Must Have Skills

• C# Studio

• .NET 3.0

• .Net Programming-C# .Net

• In-Store Service Management

Qualifications
Technical Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

C# Studio

PL1

Required

2

.NET 3.0

PL1

Required

3

.Net Programming-C# .Net

PL1

Required

Domain Skills

SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

In-Store Service Management

NA

Required

* Proficiency Legends

Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.