Hace más de un año
Flex Trainer - Bilingual
Si el reclutador te contacta podrás conocer el sueldo
teleperformance en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Capacitación en TI
Educación mínima requerida:
Detalles
Horario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
Job Description
Key Responsabilities and Accountabilities
Recommendations Expected
Decision Making Authority
Main Job Requirements
Education and Specific Training
Bachelor in Business Administration, Psychology
Key Responsabilities and Accountabilities
- Participate in the main Processes of ITAL:
- Job interviews, assessments, job proposals.
- Provide MYC presentations and retain new hires.
- Accurately detect PTL trainees and create action plans to retain them.
- Keep the operation and support areas informed on New Hires performance.
- Manage different learning styles and adapt material to the NH capabilities and abilities.
- Request supervisor assignation to ACM.
- Implement 1:1 and Feedback sessions with New Hires.
- Request and obtain badges for New Hires.
- Assist Agents in 30-day performance follow up.
- Attend Quality Calibrations.
- Integrate BEST T&D information to get certified.
- Execute BEST T&D processes.
- Proactively provide business solutions.
- Prepare Top Call Driver material.
- Analyse operations' and clients' needs.
- Investigate new ways of facilitation.
- Manage PPC and IEX systems.
- Set Team's Goals and Expectations.
- Negotiate with the support areas interactions.
- Participate in internal courses.
- Control results through action plans.
- Report continuous education compliances
Recommendations Expected
- Deliver product training to new hire
- Report Incidences of trainees during New Hire.
- Develop Material and activities to enrich the New Hire's and up training agendas
Decision Making Authority
- Manage different learning styles and adapt material to the New Hires' Capabilities and Abilities.
- Keep the operation and support areas informed on New Hires Performance.
Main Job Requirements
Education and Specific Training
Bachelor in Business Administration, Psychology
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 18123065