We are looking for a proactive and service-oriented professional to join our team as a Customer Support & Order Specialist. In this role, you'll support our network of independent associates by processing orders, providing product guidance, and delivering exceptional service. If you are a problem-solver who enjoys helping others and working in a dynamic team environment, we'd love to hear from you.

Key Responsibilities:

• Handle incoming calls to capture and process orders from independent associates with empathy and professionalism.
• Guide associates to maximize the benefits of our products and services.
• Provide up-to-date information about promotions, events, and new product launches.
• Document and escalate any reported incidents or feedback, ensuring proper follow-up with internal departments.
• Support account reactivation requests and ensure seamless resolution.
• Follow established procedures for order management and case documentation.
• Accurately categorize and code service cases for efficient tracking and reporting.

Collaboration:

You will work closely with cross-functional teams including Customer Relations, Order Management, and other internal departments to ensure a smooth and responsive support experience.

Qualifications:

• Middle school diploma or equivalent required.
• Minimum of 1 year experience in a customer service or call center environment.
• Strong communication skills in both Spanish and English, verbal and written.
• Excellent customer service mindset and active listening skills.
• Basic computer skills, including Microsoft Word, Excel, Email, and Internet browsing.
• Ability to multitask, problem-solve, and follow supervisor guidance effectively.
• Team player who is results-oriented and adaptable to change.
• Comfortable interacting with all levels of the organization.

We Offer:

Benefits above the law

Hybrid model

Join a team where your contributions directly impact our customer experience and associate success. Apply today and become part of a purpose-driven, supportive workplace!