Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

The Accounts Receivable Supervisor is responsible for performing the day-to-day processing of reconciliation and monitoring of agent accounts to identify unpaid balances, short payments, and any other issues with the accounts and supervise a team of AR clerks in those activities. The supervisor will have a hands-on approach in the Accounts receivable department, taking care of an assignment of accounts, as well as being the initial point person for escalation.

ROLES & RESPONSIBILITIES

• Prepare weekly accounts receivable reporting package, including analyses of day's sales outstanding and bad debt reserves.
• Interface with customer service, sales organizations and senior level management in communicating and resolving issues.
• Analyze customer accounts at the time of application for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies.
• Accounts Receivable analysis and reporting.
• Generate AR aging reports and identify critical issues.
• Enter and maintain description codes for customer deductions and discrepancies to facilitate AR analysis and follow-up.
• Contact customers via phone, email, and fax to collect past due amounts. Identify any reasons for non-payment and developing strategic plans with management on how to resolve any issues. This includes open communication with our International Ria Sales
• Team to discuss and coordinate an onsite visitation to agency who may be experiencing AR account conflicts. The result is to get the agency back on track to be a producing RIA agent.
• Document results of contacts. Track and follow-up on customer commitments.
• Handle customer receivable inquiries.
• Flag and communicate any invoicing or credit memo errors identified when applying remittances.
• Interface with bank and resolve any batch or returned check issues.
• Review customer balances as directed by Accounts Receivable Manager to identify past due accounts.
• Analyze deductions and credits in customer accounts, identifying items to net, items to follow-up with customers, and items requiring potential write-off
• Escalate unresolved issues, tracking to final resolution.
• Interface with customers to obtain documentation. Analyze and ensure appropriately authorized.

POSITION REQUIREMENTS

• Bilingual English and Spanish
• Mathematical Skills [Required]
• Computer Skills [Required]
• Excel, Powe BI Microsoft Office knowledge
• Customer Service
• Excellent interpersonal Skills
• Effective verbal and listening skills.
• Analytical and problem-solving skills
• Decision making
• Attention to detail and high level of accuracy

PERKS & BENEFITS

• Competitive salary.
• 5% food vouchers.
• 30 days Christmas bonus.
• 15 days of initial vacation.
• Life insurance.
• Mayor Medical Insurance.
• Work-life Balance.

Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for this role ranges from ($450,000MXN to $500,000MXN). Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.