Performs professional supervisory work coordinating the actions of a team dedicated to quality review and oversight. Work is performed under broad supervision.

YOUR DAY-TO-DAY?

•Manages team of quality assurance programs and staff.

•Ensures client's quality expectations of team is achieved.

•Works directly with operations management to identify and report quality needs.

•Coordinates with training group to ensure compliance with all training issues and forward quality results to improve overall performance.

•Provides regular quality performance results to managers, center operations team, and corporate. Ensures appropriate staffing and ratios are maintained.

WHAT YOU BRING TO THE TABLE

•Significant knowledge working with Microsoft Office, knowledge of Excel intermediate is mandatory.

•Ability to provide feedback and demonstrate a variety of coaching methods.

Ability to effectively organize work and priorities against deadlines.

•Advanced English level (B2+C1 in CEFR) and excellent communication skills.

•Minimum 6 months on a staff position (QA Analyst, Supervisor or training) experience is mandatory.